Contact Us
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Customer and Retailer Support
Our Customer Support Team is here for you Monday through Friday, 9am - 5pm, EST.
Docs Genetics does have a retail store to receive or drop off orders at 8950 Dr. MLK Jr. Street North Suite 102 St Petersburg, Florida 33702.
.Our support agents are not licensed health professionals and cannot answer health-related questions, provide recommendations, diagnose, or give medical advice. Please contact your healthcare provider for medical inquiries.
Corporate Office: 727-275-8032
Email:info@docsgenetics.com
Shipping and Payment Information
Orders placed Monday through Friday (excluding major holidays), will typically ship within 24 hours and will be received within 5-7 business days (often sooner!), depending on your ZIP code.
We are currently unable to ship to internationally.
Returns
Unopened kits may be returned within 30 days by mailing them to 8950 Dr. MLK Jr. St. Suite 102 St. Petersburg, FL 33702.
Upon receipt, a credit will be processed to the method of payment provided at purchase. Please allow 3-5 business days for the credit card company processing of the returns.